Welcome to the terms and conditions for Holland Park Flowers, your trusted provider for online flower delivery in Holland Park and the surrounding areas. By placing an order through our website, you agree to be bound by these terms and conditions. Please read them carefully before placing your order, as they outline your rights, obligations, and how your transaction with us will proceed. These terms are specifically tailored for online flower delivery throughout Holland Park and neighbouring communities.
To ensure a seamless flower delivery experience, we have outlined the steps involved in placing an order with Holland Park Flowers:
We recommend double-checking all information submitted, as Holland Park Flowers cannot be held responsible for any delays or delivery issues arising from incorrect recipient or address details.
We strive to ensure that all products displayed on our website are available for delivery. However, flowers are seasonal and subject to availability. If any component of your chosen bouquet is unavailable on the scheduled delivery day, we reserve the right to substitute with flowers of equal or greater value and similar style. This is to ensure timely delivery and customer satisfaction for all our customers across Holland Park and nearby postcodes. You will be notified if significant substitutions are required. Rest assured, the overall appearance and value of your floral gift will not be compromised.
Payments for all online flower delivery orders must be made in full at the time of ordering. We accept major credit and debit cards. All payments are processed through secure channels in accordance with industry standards to ensure the safety of your financial information. Your payment details are not stored after the transaction, in compliance with applicable data protection legislation.
In the event a payment is declined, your order will not be processed, and Holland Park Flowers is not obliged to fulfil the order until payment has been confirmed. You are responsible for providing accurate and lawful payment details. Any attempt to use fraudulent payment methods may result in the cancellation of your order and further legal action.
Holland Park Flowers offers delivery across Holland Park and selected neighbouring areas as specified on our website. Delivery charges and timeframes are displayed during the checkout process. While we make every effort to deliver your flowers on the specified date, deliveries can be affected by unforeseen circumstances outside our control such as extreme weather conditions or operational disruptions. If we anticipate any delay, we will contact you as soon as possible to make alternative arrangements.
To ensure a smooth delivery process:
Delivery times cannot be guaranteed due to the nature of fresh flower logistics, but we will always do our best to meet your preferences.
We want you to be delighted with our service. If you need to cancel or amend your order, please contact us as soon as possible. The following terms apply:
Holland Park Flowers reserves the right to cancel any order at our discretion (for example, due to inability to supply, payment issues, or delivery difficulties). In such cases, you will be notified, and any payment made will be refunded fully and promptly.
We pride ourselves on delivering high-quality flowers. If you are not satisfied with your order upon arrival, please notify us within 24 hours of delivery with photographic evidence if possible. Due to the perishable nature of our products, we cannot accept returns, but we will review each case individually and, where appropriate, offer replacement flowers or a refund, depending on the circumstances.
Refunds will be made to the original payment method. The processing time for refunds can vary depending on your bank or card provider.
Holland Park Flowers commits to delivering high-quality flowers and efficient service. However, our liability for any claim arising from your use of our flower delivery service is limited to the value of the order placed, except where such limitation is prohibited by law.
We will not be liable for:
This does not affect your statutory rights as a consumer.
All content, including photographs, text, and designs on our website, are the intellectual property of Holland Park Flowers or our licensors. You may not copy, reproduce, or use any part of our website or content for commercial purposes without our explicit written permission.
We take your privacy seriously. Please review our Privacy Policy for information on how we collect, use, and protect your data. All customer data provided during the order and delivery process will be handled in accordance with applicable UK data protection laws.
These Terms & Conditions and any dispute or claim arising from or connected with them are governed by and construed in accordance with the laws of England and Wales. By ordering from Holland Park Flowers online, you agree to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or modify these Terms & Conditions from time to time. Any changes will be posted on this page and will take effect immediately upon posting. Continued use of our website and services after such changes indicates your acceptance of the new terms.
If you have any questions or require further clarification on these Terms & Conditions, please refer to our website’s contact page for ways to reach our customer service team. We are committed to providing quality flower delivery across Holland Park and the surrounding areas, and we are here to assist you at every step of your order.
These terms and conditions apply to all customers ordering flower delivery to addresses in Holland Park and surrounding areas as supported by Holland Park Flowers. By proceeding with your order, you confirm your acceptance of these terms and conditions and your understanding of our delivery policies.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Holland Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Holland Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
