At Holland Park Flowers, we take pride in delivering beautiful, fresh flowers to homes and businesses in the local area. We are dedicated to quality, ensuring each arrangement is hand-selected and expertly crafted by our skilled florists. Our reputation as a trusted Holland Park florist rests on providing excellence with every order, backed by our Fresh Flowers Guarantee.
We understand that your flower delivery should arrive in pristine condition. If your flowers or arrangement arrives damaged, wilted, or in a state unfit for immediate display, please inform us as soon as possible. We request customers to notify us with a description and a clear photo of the issue on the same day of delivery. This helps us address the problem quickly and efficiently.
Every order from Holland Park Flowers is prepared with maximum care on the day of dispatch and is guaranteed to be fresh upon arrival. Under normal conditions, our blooms should remain vibrant for at least five days from the date of delivery, provided the care instructions are followed. Some delicate stems and specialty flowers may have a naturally shorter lifespan, which will be noted at the time of purchase.
Customer satisfaction is our priority. Should a problem arise—such as receiving damaged flowers or quality falling short of our Fresh Flowers Guarantee—we will gladly offer you two options:
Our aim is to resolve all concerns swiftly so you can enjoy the vibrant, fresh flowers you expect from Holland Park Flowers.
For any complaints regarding our flowers, service, or delivery, your feedback is invaluable to us. We ask you to contact us within 24 hours of delivery to raise your concern, describing the issue and, when possible, providing photos to help us understand what went wrong. Our team reviews each case individually and will respond within one working day to acknowledge your complaint and outline the next steps.
We strive to resolve complaints efficiently—typically within 48 hours—either through a replacement, refund, or other appropriate resolution based on your preference and the situation.
Holland Park Flowers is proud to serve the local community, supplying households and businesses nearby with beautiful, fresh arrangements year-round. Your trust and satisfaction are at the heart of everything we do. If ever you are unhappy with your order, rest assured that our Fresh Flowers Guarantee and responsive support ensure you will be taken care of promptly and considerately.
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